With traditional LMS training, learners often struggle to remember new information for more than a few days, let alone use it successfully when the pressure is on. Training can actually cause a drop in performance as well add costs in terms of down time.
But BrainX helps solve the problem of forgetting. It can act like a coach to support mental toughness, allowing a customer service rep to focus on what’s most important – satisfying the customer.
Additionally, BrainX offers learners ongoing support through daily reinforcement. It’s called the “Daily Workout”, which is 10-15 minutes of training activity customized for each rep and pushed out every morning. The workout reinforces past learning and can teach reps new things while also getting them into the right mindset for the day.
Research shows that team members produce more of every significant metric of success when they start the day with a short amount of Mental Toughness and Reinforcement Training.
Because the lessons are customized for each person, BrainX ensures that everyone gets support for what they need to improve on and no one wastes a minute of valuable time going over material they have already mastered.